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CUSTOMER SUPPORT OUTSOURCING

WHY YOU NEEDCUSTOMER SUPPORT

Our customer support outsourcing team will communicate with your players for you to solve their problems. We’ll make sure that every single one of them is heard and taken care of, and meanwhile you’ll be able to concentrate on developing your games instead of answering your players’ questions 24/7.

With customer support you can:

  • Improve overall game experience and brand loyalty
  • Ensure players’ feedback and increase retention
  • Solve players’ problems - and satisfied customers pay more
  • Happy customers give you the 5-star ratings and great reviews

WHY CHOOSE US

  • Providing customer support as a service for game development companies since 2012
  • Swift reallocation of resources for your project to level up outbreaks if needed
  • Flexible pricing adjusted for your needs
  • Tailored API for in-depth customer support solutions
  • Monitoring the dynamics of players’ inquiries and main KPIs
  • Creating and supporting knowledge bases (FAQs) to reduce the number of requests
  • Quality control of agents’ performance and continuous professional development of the agents
  • Proficient operating knowledge of the two largest helpdesk systems: Zendesk and Helpshift
  • Personal manager for your project

READY TO FIND OUT MORE ABOUT

CUSTOMER SUPPORT OUTSOURCING?

YOU CAN CHOOSE BETWEENTWO TYPES OF SUPPORT
MIXED SUPPORT

when both parties process requests and your team gets involved only in the hardest tech cases

FULL-SCALE SUPPORT

when we process all the requests from the players and let your team know about the bugs and tech issues

ABOUT US

  • Processing over 50,000 tickets every month
  • Have been supporting 100+ projects in various genres: from MMORPG to Match3
  • Working with users worldwide 24/7
  • Speaking English, Russian, German, Japanese, Portuguese, Spanish, Italian
  • Supporting all the major platforms: iOS, Google Play, Amazon, Windows, Windows Phone, Web