when both parties process requests and your team gets involved only in the hardest tech cases
WHY YOU NEEDCUSTOMER SUPPORT
With customer support you can:
- Improve overall game experience and brand loyalty
- Ensure players’ feedback and increase retention
- Solve players’ problems - and satisfied customers pay more
- Happy customers give you the 5-star ratings and great reviews
WHY CHOOSE US
- Providing customer support as a service for game development companies since 2012
- Swift reallocation of resources for your project to level up outbreaks if needed
- Flexible pricing adjusted for your needs
- Tailored API for in-depth customer support solutions
- Monitoring the dynamics of players’ inquiries and main KPIs
- Creating and supporting knowledge bases (FAQs) to reduce the number of requests
- Quality control of agents’ performance and continuous professional development of the agents
- Proficient operating knowledge of the two largest helpdesk systems: Zendesk and Helpshift
- Personal manager for your project
READY TO FIND OUT MORE ABOUT
CUSTOMER SUPPORT OUTSOURCING?
YOU CAN CHOOSE BETWEENTWO TYPES OF SUPPORT
MIXED SUPPORT
FULL-SCALE SUPPORT
when we process all the requests from the players and let your team know about the bugs and tech issues
ABOUT US
- Processing over 50,000 tickets every month
- Have been supporting 100+ projects in various genres: from MMORPG to Match3
- Working with users worldwide 24/7
- Speaking English, Russian, German, Japanese, Portuguese, Spanish, Italian
- Supporting all the major platforms: iOS, Google Play, Amazon, Windows, Windows Phone, Web